1-D Ocean Terrace 2-11-22 Shida Fujieda-shi
Shizuoka-ken 426-0071 Japan
E-mail: [email protected]
Ancillary expenses other than service charges and payment methods
As a general rule, we only accept credit card payments. If you wish to transfer by another means such as transfer, please contact us via the inquiry form.
Timing of payment
In the case of payment other than credit card payment, please pay within 3 days after purchasing the product.
If payment is not confirmed after 3 days, we will cancel the purchase procedure without permission.
Product shipping time
After payment is confirmed, we will process the shipment within 3 days.
After shipping, we will send a notification to that effect to the registered e-mail address.
Refund availability and conditions
About Manuka Honey
Manuka honey and lozenges (candy) will not be returned or refunded.
In the unlikely event that a product is found to be defective, please send a message to that effect within one day of the arrival of the product by e-mail with a photo attached.
After returning the goods, we will refund the money to the account specified here.
About micro herbs
We will only accept returns and refunds for products that have withered upon arrival or have mold (including pests).
Please send a message to that effect within one day after the product arrives by e-mail with a photo attached.
We will promptly ship your new product.